Shalva ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us as a client or therapist on our wellness marketplace. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, profile photo, and booking or location details. Therapists additionally provide verification documents, certifications, and service pricing. We also automatically collect limited technical information, such as device type, browser, and pages visited, to help us improve the platform.
2. How We Use Information
We use your information to create and manage your account, process bookings and payments, verify therapist credentials, facilitate communication between clients and therapists, send booking confirmations and reminders, and improve the safety, security, and quality of our services.
3. Cookies
Shalva uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. You can control or disable cookies through your browser settings, though some features of Shalva may not function correctly without them.
4. Payment Information
Payments made through Shalva are processed by trusted third-party payment providers. We do not store your full card or mobile money credentials on our servers. Payment providers handle this information in accordance with their own security standards and privacy policies.
5. Sharing Information
We share limited information between clients and therapists as necessary to fulfil a booking, such as name, contact details, and appointment location. We do not sell your personal information. We may share data with service providers who support our operations (such as hosting or payment processing) or when required to comply with the law.
6. Data Security
We implement technical and organizational safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we work hard to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. User Rights
You have the right to access, update, or request deletion of your personal information at any time through your account settings, or by contacting us directly. You may also object to or restrict certain uses of your data, subject to any legal or contractual obligations that require us to retain it.
8. Retention of Data
We retain personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
9. Third-party Services
Shalva may use third-party services for payment processing, analytics, email delivery, and hosting. These providers only receive the information necessary to perform their functions and are expected to handle it in accordance with applicable privacy and data protection laws.
10. Children's Privacy
Shalva is intended for use by individuals aged 18 and older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through the platform or via email. Your continued use of Shalva after changes take effect constitutes acceptance of the updated policy.
12. Contact
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at support@shalva.com or visit our Contact Us page.